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ID tag FAQ
Do you have a shop?
What is your lightest tag?
What is your best tag for a "rough" dog?!
Can
I add an extra line or phone number?
Why the extra cost for an extra line?
Which tag/s suit if I have a magnetic cat/dog door?
Can I order internationally (outside New Zealand)?
Can I order now and pay later?
Are
the discs lighter than the aluminium fish etc?
What if I decide to
cancel my order?
What if there is
a problem with my order?
Do you offer a bulk order
discount?
Do
you have a shop?
No. We sell only online. Our professional engraver engraves your tags and mails
them to you from Auckland. Pets on the Net is a NZ's wide free service
for lost and found pets operating from a home based office in Thames. No tags are held here for display/sale etc.
Our home/office address is not published online as we work as
volunteers running this service. Office visits are strictly by
appointment only. When our home address was published previously
we got a few nutcases wandering around our property
very late at night, looking and calling for their lost pets thinking
WE had them...?!!!
You can contact us on
admin@petsonthenet.co.nz
or phone 07 868 5581 (9am-9pm please)
What
is your lightest tag?
All the anodised aluminium ID tags are our lightest (fish, bone, heart
and disc). But all the others are also quite light too and all have
been used happily by cats. But choose the aluminium range if your pet is small or one of those who objects to any weight. What
is your best tag for a "rough/active" dog/cat?!
The best would be our
metal bone
which is
as thick as an old ten cent piece and very rigid. Would be pretty hard to
chew...ow...! Also less likely to scratch than the anodised aluminium.
Can
I add an extra line/s or phone number/s?
Yes. You already get two short lines as part of the tag cost. You may add one short extra line for $7.00 to any of our tags. It could be another
contact number (work or cellphone, or your partners house where you
live 50% of the time!). It could be about a special diet or medical
condition "I'm deaf", "I'm blind",
"Diabetic", "On meds" etc but it needs to be short
to fit!
Please note: We also have to engrave the words smaller to squeeze this
extra info in, so the text will be small.
On our aluminuim disc ID tags only we can engrave both sides of the tag for
you, so you can have up to six (short) lines (NB you get two lines included
in the price, then it is $7 per extra line thereafter).
Why does it cost extra for an extra
linet?
The engraver has to specially reset his machine each time he changes the
number of lines, tag shape and font size, then he has to change it back
again to the normal two line set up. We are charged for that time
involved and so we have to pass it on to you, if you want to take
advantage of the option of another line.
Which
tag/s suit if I have a magnetic cat/dog door?
All the anodised aluminium range will be fine (hearts/bones/fish and
disc) as they will not "attract" to your cat (or dogs)
collar magnet!
Can
I order internationally (outside New
Zealand)?
No, we found that payment and delivery of
goods outside NZ was problematic, so we no
longer offer this option. Orders can only be
accepted in NZ dollars and mailed within NZ
(Standard Post).
Can
I order now and pay later?
No. We will hold your order, and proceed on the nearest Tuesday to when your payment is
received.
Are
the aluminium discs lighter than the aluminium fish etc?
No, they are all aluminium and they are all about the same weight
(very very light!) across the whole aluminium range (fish, hearts, bone
and disc). The metal bone
is a heavier metal...
What if I decide to
cancel my order?
If your order has been paid for and you cancel it PRIOR to engraving
proceeding, we will refund
you less any costs we have incurred in processing your order and refund
ie) cost of electronic funds transfer or cheque back to you and any toll
calls made to you prior to cancellation. If the tags have already been
engraved, no refund will be made.
What if there is a
problem with my order?
Please let us know ASAP so we may resolve the situation
Do you offer a
bulk order discount?
Yes, it depends on the number of tags. A small discount only
applies for ten tags onwards. There are higher levels of
savings for higher quantities. Our tags have been used
in bulk in the past as wine glass charms engraved for
weddings, promotions, to label machinery and for pet related
organisations such as Hearing Dogs for the Deaf. Please
advise what shape/s and colour/s, quantities of each and how
many lines, if any, required to be engraved, and we will
quote you.
Hope we answered your question/s. Please click here to
order now, or feel free to contact us with further queries
on
admin@petsonthenet.co.nz
or phone 07 868 5581 (9am-9pm please)
>>> Go
to order form
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