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FAQ / Help



How to edit your ad 



Updating the text, images, category of your existing ad 

"small button image" 
Log in at
"small button image" Click the "My Account" link
"small button image" Click "My Active Ads" link
"small button image" Scroll through your active ads and find the ad you wish to edit
"small button image" Click "manage this ad" button for the ad you want to update
"small button image" Click "edit" (You are now on a new page called "Edit my Listing")
"small button image" To edit TEXT, click "edit text" button (see 1)
OR  to edit/add/delete IMAGES click the"edit images/video" button (see 2)

1) For text changes
"small button image" Edit the text or headline of your ad in some way
"small button image" Click the "continue" button at the bottom of the page
"small button image" Lastly click the "Finished Editing" button to submit your changes.
You now get a success message saying "Your listing edit has been submitted successfully. Thanks!" 

2) For image/video changes
You are now on Edit My Listing Photo Upload page
"small button image" Click "browse" to go to the image on your computer that you wish to upload.
Please note your file must be .jpg or .gif format. Word documents, .png or .PDF files will not upload. If your format is not compatible, please reformat and resave your file as .jpg or .gif. If unable to reformat, please email petsonthenet with the images/s attached and a note of your ad number.
"small button image" Click the "continue" button at the bottom of the page
"small button image" The page changes to a new page. Click "Finished Editing" to finish
OR if you have more images to upload, click "Edit Image/video"
OR Edit text to edit the text.
When you have finished all editing, make sure you click "Finished Editing" to "submit" the changes, or the ad will not be edited. You get a success message when you have correctly submitted your ad edit/s saying "Your listing edit has been submitted successfully. Thanks!"

Editing the ad Category
Right now users cannot edit the CATEGORY from say "Lost Pets" or "Pets for Adoption" to "Success Stories", but Petsonthenet Admin reads and hand monitors all the ads many times a day and we will see your success update and move the ad over into the Success Stories section for you. Or drop us a line on our Contact Us form and ask us to change the category over. We hope to have this re-coded soon, so users can amend the category themselves as well.

Need more help? Please use our Contact Us form


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Bring your pets home faster with an ID tag. All sales help support Petsonthenet


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