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If your question is unanswered here, please use the Contact Us form for support

Managing My Ads, How do I...
"small button image" Renew an ad that I have got an email expiry notice for
"small button image" Re-start an ad which has already expired
"small button image" Update an ad into a success story
"small button image" Edit an existing ad, "small button image" add a photo to an existing ad, or "small button image" change ad category 

"small button image" Delete an ad
"small button image" "Bump" an ad back up to the top of it's category and to the top of "Newest Listings" -
just edit the text of your ad to "bump" it up 
"small button image" Set up a keyword notify service to find my own lost pet, or to help others find their lost pets

Managing my username and password
"small button image" Forgot password or username?

- Click this link. Enter your email and click the "send password" button. The system will send it to your email instantly
"small button image" Change email, contact details, password etc?
- This is an Admin only function. Please send us a request with your new updated details and we will change these for you.
"small button image" Change user name?
- This is an Admin only function. Please send a request via the Contact Us form, with your existing username as reference and tell us FIVE new selections of username you would like as with tens of thousands of registrants, a lot of the more common usernames are already taken..Your username needs to be between 6 and 15 characters, alpha or numeric and can now contain spaces ie Best Vet would be acceptable, if not taken already.


What it the cost to register on this site?

It is free to register.


How much does it cost for advertisers to place listings?


Is this site secure?

Yes. Your transactions are protected by the latest encryption technology. Online payments are handled by PayPal (if payment is due). PayPal is a trusted supplier and one of the worlds largest credit card processing services. You can also pay by online banking if your prefer by posting an ad at bronze level(free) and then email us at team@petsonthenet.co.nz with your new five digit ad number and advise us which upgrade/s you'd like. We will add the upgrades manually via Admin and advise the relevant online payment details back to you by email. Payment is due immediately and no refunds are will be provided if the ad is no longer required ie your pet is reunited.


How do I find what I'm looking for?

You have several options:

  • We offer a "quick search" bar at the top of our pages for you to enter keywords and categories to search.
  • We offer a Regional/Advanced Search page for you to refine your search criteria (see green Regional/Advanced tab at the top opf each page).
  • If you already know what you are looking for you can browse the categories listed on the left side of the site's pages.


Can I save items to revisit later?

Yes. You can maintain your own "favourites" list within your account. Each listing on our site has an "add to favorites" link. Simply click that link and we will add that item to your favorites list.


What if I can't find what I am looking for?

You can set up key word notify services within your "My Account" area. Our site will then screen all new listings, as they are placed on the site, and if an item is listed that meets your filter (search) criteria, we will automatically send you an email notification.


How do advertisers and site visitors communicate with each other?

We provide site users with the ability to contact the advertiser through a form that is accessible on each of the advertiser's listing pages. The advertiser will then be notified by email of the person's questions and the advertiser can either reply by email or log in to their account and reply through our onsite messaging system. The advertiser can choose to keep their email address anonymous.



Bring your pets home faster with an ID tag. All sales help support Petsonthenet

Bring your pets home faster with an ID tag. All sales help support Petsonthenet


   Be part of the solution - Petsonthenet's philosophies; "Adopt, don't buy" and "Desex your pets"

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Petsonthenet - NZ's nationwide database for lost and found pets, and pets for adoption. Reuniting and rehoming pets since 2002